Hello! How can we help?
Answers to common questions about our digital designs.
General
What exactly am I buying?
All nucaneca products are digital files. Nothing will be shipped. After purchase, you can download your files and use them whenever you like.
Are your designs suitable for beginners?
Yes. While some designs are detailed or intricate, they are thoughtfully prepared and supported by tutorials so you can work with confidence at your own pace.
Can I resize the designs?
Yes. Vector-based files can be resized without losing quality. The available file formats are listed on each product page.
Gift Bags
What is included in a gift bag set?
Most gift bag sets include multiple bag sizes. Some collections also include matching wrapping paper designs. Details are listed on each product page.
What paper should I use?
Most templates work well with sturdy paper between 120–200 gsm. You’ll find specific recommendations on the product page.
Can I use a home printer?
Yes. Gift bag templates are designed for standard home printers using A4 or US Letter paper.
My print looks cut off or scaled incorrectly — what should I check?
Make sure your printer settings are set to 100% scale (no “fit to page”) and that the correct paper size is selected.
Can the gift bags be reused?
Yes. Depending on how they are used, many gift bags can be reused multiple times.
Stencils & Cut Files
What is the difference between stencils and cut files?
Stencil files are fully connected designs without loose parts and are intended for screenprinting.
Cut files may contain natural inner pieces (such as inside letters) and are designed for cutting machines and materials like vinyl, paper, or heat-transfer foil.
Do I need a cutting machine?
Stencil designs can be cut by hand or machine. Cut files are intended for use with a cutting machine. Each product page explains what the file is designed for.
What materials can I use for stencils?
Stencil designs work well with durable materials such as Mylar or similar plastic sheets. Recommendations are included in tutorials.
Can stencils be reused?
Yes. With proper cleaning and storage, stencils can be reused many times.
Files, Downloads & License
How do I access my files after purchase?
You’ll receive a download link immediately after checkout and by email.
Which file formats are included?
Depending on the product, files may include PDF, SVG, PNG, JPG, or DXF. The exact formats are listed on the product page.
Can I use the designs commercially?
All designs are for personal use only, unless stated otherwise on the product page. If you have questions about licensing, feel free to get in touch.
Support
I’m having trouble with a file — what should I do?
Please check the tutorials first, as many questions are answered step by step there. If the issue persists, contact us with a short description.
How long does it take to get a reply?
Messages are usually answered within 1–2 business days.